Prohibited use
DefenderTech services may not be used to violate law, access systems without permission, intercept communications, evade security controls, distribute malware, harass others, infringe rights, conceal unauthorized activity, or expose sensitive information contrary to policy or contract.
Support requests
Requesters must provide accurate identity and authorization information. They must not place passwords, authentication codes, case evidence, privileged strategy, or other unnecessary sensitive content in public forms, email subject lines, or ordinary text messages.
Client systems
Clients remain responsible for determining who may request support, approve changes, access systems, and authorize costs. DefenderTech may pause work when identity, permission, safety, legality, or scope is unclear.
Enforcement
DefenderTech may restrict or suspend access, preserve relevant records, notify authorized contacts, and take other reasonable action when misuse or security risk is suspected, subject to contract and law.