Remote support
Connect only when directed by a DefenderTech technician
Remote sessions are attended: you launch the application, share the code, and remain present during assistance.
Before you begin
Protect your information
- Close confidential files and communications
- Save your work
- Confirm the technician’s identity
- Have your ticket number available
- Remain with the device
- Enter your own passwords
Do not proceed if you received an unexpected remote-access request. Call DefenderTech using the official number to verify it.
Download Splashtop SOS
Use the official link. After opening the application, provide the session code only to the verified technician.
Open official downloadThe remote-support application is provided by Splashtop.Your control
What to expect during the session
Visibility
You can observe the technician’s actions.
Permission
Access begins only after your authorization.
Confirmation
We review the outcome before ending.
Termination
You may end the session at any time.