1. Describe the work
Tell us what you need, how many people and devices are involved, and when it has to be done.
Onsite support
Remote first. Onsite when it genuinely matters.
Some work requires being in the room. Those visits are booked ahead of time, with a clear scope and a written summary at the end.
Scheduled visits
Every visit arrives with a plan
Scope, cost, and estimated time are confirmed before anyone heads to your office.
Onsite work
What we handle in person
If a problem can be solved remotely, we will solve it remotely—it is faster and costs less. These are the tasks that usually cannot be.
- Office moves and workstation relocation
- Computer, monitor, and peripheral installation
- Networking, routers, access points, and basic cabling
- Conference room and display setup
- Printers and multifunction scanners
- Hardware faults that cannot be diagnosed remotely
- Hands-on, in-person team training
- Onsite equipment audits and inventory
How visits work
- Visits are scheduled in advance; there is no unscheduled emergency dispatch
- Scope and estimated time are confirmed in writing before the visit
- Travel is quoted based on location within the service area
- Remote work is attempted first whenever it can resolve the issue
- A written summary of the work performed is provided afterward
New York City onsite by appointment, with remote support throughout the United States
Before the visit
Three steps that make a visit worth it
2. We confirm scope
You receive scope, estimated time, travel, and cost in writing before you approve anything.
3. We book the appointment
We agree a date and time window and confirm building and system access ahead of time.