DefenderTech uses the account and contact information you provide, together with the details you submit in a support request, to deliver support, protect accounts, route tickets, communicate with you, and improve service.
Only authorized DefenderTech personnel may access support information when needed to provide or administer service. Shield and other assisted tools may help classify requests or prepare drafts, but a person reviews client-facing support decisions and messages. DefenderTech does not sell personal information.
We retain information only as reasonably needed for support, security, recordkeeping, and legal obligations. Do not submit passwords, authentication codes, or unnecessary sensitive information in a ticket. Questions about privacy may be sent to info@defendertech.nyc. Security concerns should be sent to security@defendertech.nyc.