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Answers before the ticket
Short guides for the technology problems clients report most. If you don't find the answer, open a ticket and a technician will respond during business hours.
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The same categories used by the ticket form.
General Technical Support
- An application will not openWhat to try when a program launches to nothing, hangs, or closes immediately.
- Backups and ransomware readinessHow to confirm your data is actually recoverable, not just backed up.
- Computer is slow or freezingQuick checks that resolve most slowdowns before a technician needs to connect.
- Internet or Wi-Fi is not workingIsolate whether the problem is one device, your office network, or the provider.
- Recognize phishing and suspicious emailThe signals that separate a real message from an attempt to take your account.
Microsoft 365 and Accounts
- Access a shared or delegated mailboxAdd an intake, billing, or attorney mailbox to Outlook and send on its behalf.
- Add or remove a staff accountWhat we need from you to onboard or offboard someone the same business day.
- Email not sending or receivingCheck the queue, junk rules, and mailbox size before escalating a mail flow issue.
- Locked out by multi-factor authenticationWhat to do when the approval prompt never arrives or your phone changed.
- Microsoft 365 sign-in or password problemResolve repeated password prompts, lockouts, and MFA loops in Outlook and Teams.
- OneDrive or SharePoint file access issuesFix sync errors, missing files, and permission prompts on shared folders.
- Share a calendar or book a meetingGive staff visibility into a calendar and stop double-booked hearings.
Remote Hearings and Conferencing
- Audio or video is not working in a callFast fixes when others cannot hear or see you during a meeting or hearing.
- Prepare for a remote hearingA pre-hearing checklist for Zoom and Teams appearances, including exhibits.
- Share exhibits during a remote hearingPresent documents cleanly without exposing your inbox or case folders.
Devices, Printing and PDFs
- Docking station or second monitor not workingRestore dual monitors, keyboard, and network through a dock in a few minutes.
- PDF editing and signature helpCombine, split, redact, and sign PDFs correctly for filings and client packets.
- Printer or scanner is not workingClear stuck jobs, reconnect the queue, and confirm the device is reachable.
- Scan to email or a network folderFix scans that never arrive and get documents into the right case folder.
- Setting up a new computerThe order of operations that gets a new laptop working and protected the first day.
Remote Support Scheduling
Onsite Support Requests
Billing and Administration
Still stuck?
Open a ticket with what you already tried and a technician will pick it up from there.
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