A Microsoft Bluetooth mouse or keyboard stops responding
Microsoft or Surface Bluetooth accessory with Windows
When to use this: A Microsoft Bluetooth mouse or keyboard stops responding — use these initial checks when this matches your situation. On a work or school device, follow your organization's policies and stop if a setting is managed.
- Check that the accessory is switched on.
- Check battery placement or recharge it using its recommended cable.
- Move it close to the computer.
- Look in Windows Bluetooth settings to confirm the intended accessory is connected.
- Follow that model’s official pairing instructions if it has never been paired.
Check the result: The pointer moves or a test keypress appears.
Stop and get help when needed: Keep another way to control the computer before changing pairing. Do not remove every Bluetooth device to troubleshoot one accessory.
Need hands-on help?: Request DefenderTech support for individualized investigation or changes. We will explain the scope and estimate and ask for authorization before paid work begins. Do not include passwords, recovery keys or verification codes in your request.
Official references: - Microsoft guidance: https://support.microsoft.com/en-us/surface/accessories/mouse-keyboard/troubleshoot-problems-with-your-surface-mouse-or-keyboard
Updated 2026-09-30