Add or remove a staff account

Account changes touch email, files, licensing, and security, so send the details up front and we can complete most requests in one pass.

1. Full name, preferred email address, job title, and start or end date.
2. Which shared mailboxes, folders, and applications the person should reach.
3. For a departure: who receives their mail and files, and whether the mailbox should be converted to shared.
4. Whether a device needs to be prepared, collected, or wiped.

Offboarding requests are treated as high priority — say so in the ticket if the departure is immediate.

Updated 2026-08-31