Onboard a new employee

Give us at least five business days when hardware is involved. Accounts alone can usually be ready in one business day.

1. Open a Billing and admin ticket with the full legal name, preferred display name, start date, and job role.
2. Name an existing employee whose access should be copied — that is the fastest accurate way to define permissions.
3. Tell us which groups, shared mailboxes, and case folders the new person needs, and whether a Microsoft 365 license must be added.
4. List required equipment: laptop or desktop, monitors, dock, headset, and phone.

We send the temporary password to the requesting manager, not to the new hire. Multi-factor setup happens at first sign-in.

Updated 2026-08-31