General Technical Support

An application will not open

What to try when a program launches to nothing, hangs, or closes immediately.

Restart the computer — a stuck background copy of the app is the most common cause.
Open the app again and note the exact error text or take a screenshot.
Check for an update to the application, then for pending operating system updates.
Try the same app under a different user profile if one is available.

Do not uninstall licensed software before opening a ticket — reactivation may require a license key we should retrieve first.

Updated 2026-08-31

Need help with this?

Open a ticket and include the steps you already tried.