Remote Hearings and Conferencing

Audio or video is not working in a call

Fast fixes when others cannot hear or see you during a meeting or hearing.

Check the in-app mute button and the physical mute switch or key on your headset and keyboard.
Open the meeting audio settings and select the correct microphone and speaker device by name.
Close other apps that hold the camera, such as a second meeting window or a browser tab.
Leave and rejoin the meeting; if it still fails, restart the computer and rejoin.

Updated 2026-08-31

Need help with this?

Open a ticket and include the steps you already tried.