General Technical Support

Internet or Wi-Fi is not working

Isolate whether the problem is one device, your office network, or the provider.

Check another device on the same network. If everything is offline, the issue is the network or provider, not your computer.
Turn Wi-Fi off and on, then reconnect to the correct network name.
Unplug the modem and router for 30 seconds, plug the modem in first, wait for its lights to settle, then the router.
If you use a VPN, disconnect it and test again.

Include your provider name and whether the outage affects the whole office when you open a ticket.

Updated 2026-08-31

Need help with this?

Open a ticket and include the steps you already tried.