Update your iPhone or iPad safely
iPhone or iPad; backup and reliable Wi-Fi
When to use this: Update your iPhone or iPad safely — use these initial checks when this matches your situation. On a work or school device, follow your organization's policies and stop if a setting is managed.
- Back up your device first.
- Connect it to power and Wi-Fi.
- Open Settings, General, Software Update.
- Review the update offered for your device and follow the installation prompts.
- Allow the device to finish and restart.
Check the result: Your device returns to its normal screen with the update installed.
Stop and get help when needed: Do not erase the device to solve an update error. Managed devices may require approval from your organization.
Need hands-on help?: Request DefenderTech support for individualized investigation or changes. We will explain the scope and estimate and ask for authorization before paid work begins. Do not include passwords, recovery keys or verification codes in your request.
Official references: - Apple guidance: https://support.apple.com/en-gb/118575
Updated 2026-09-30