Scan to email or a network folder

1. Send a one-page test scan to your own address first. This separates a device problem from a delivery problem.
2. Check the junk or quarantine folder — large scans from a copier are a common false positive.
3. Reduce the resolution to 200 or 300 dpi and scan in black and white. Most rejected scans are simply over the mailbox size limit.
4. For scan-to-folder, confirm the destination path still exists and that your password has not changed since setup.

If scanning stopped for everyone on the same day, a password rotation or firmware update is the likely cause — open a Devices and printing ticket.

Updated 2026-08-31