Devices, Printing and PDFs

Printer or scanner is not working

Clear stuck jobs, reconnect the queue, and confirm the device is reachable.

Check the printer panel for a paper, toner, or error message and clear it.
Open the print queue on your computer, cancel all documents, then print a single test page.
Power the printer off for 30 seconds and back on; confirm it shows a network address again.
Confirm you are printing to the right queue — offices often have several similar names.

Include the printer make, model, and location in your ticket so we can match it to the right driver.

Updated 2026-08-31

Need help with this?

Open a ticket and include the steps you already tried.