Microsoft 365 and Accounts

OneDrive or SharePoint file access issues

Fix sync errors, missing files, and permission prompts on shared folders.

Open the OneDrive cloud icon and read the sync status message — it usually names the blocked file.
Rename files containing characters like " * : < > ? / \ | which cannot sync.
Confirm the file opens in the browser at office.com. If it does, the copy on your device is stale.
For a permission prompt, note the exact site or folder name and who shared it with you.

Updated 2026-08-31

Need help with this?

Open a ticket and include the steps you already tried.