Remote Support Scheduling

Prepare for a remote support session

What happens during an attended remote session and how to get ready for it.

Remote sessions are attended: you stay present, you see everything we do, and you can end the session at any time.

Close documents and applications containing confidential material you do not want visible.
Be at the affected computer with the issue reproducible if possible.
Have your ticket reference and any error screenshots handy.
Plan for 30 to 45 minutes; complex issues may need a follow-up appointment.

Updated 2026-08-31

Need help with this?

Open a ticket and include the steps you already tried.